Programs on public speaking and business communication
Monotonous voice, the lack of contact, excessive agitation, boring speech, and other signs of “deadly” presentation stem from our desire to appear perfect. The technology that lies in the foundation of all my training programs is called “The Formula of Live Communication.” This is the art of getting results, thanks to your communication partners, rather than in spite of them.
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In The Line Of The Fire
«Why is it so expensive?», «What if it doesn't work?», «Who are you to say that?...» Tough questions sound like gunfire in the middle of an important presentation or negotiation. How do we manage a hostile audience or partner? This training program will equip you with a full range of techniques to stand up to the challenge of communicating under stress.
How to deal with a difficult audience and answer tough questions
The fire shall try every man's work of what sort it is.«Why is it so expensive?», «What if it doesn't work?», «Who are you to say that?...» Tough questions sound like gunfire in the middle of an important presentation or negotiation. How do we manage a hostile audience or partner? This training program will equip you with a full range of techniques to stand up to the challenge of communicating under stress.
As a result of this training, the participants will be able to:
- See what really stands behind a tough question or objection of any type
- Enhance the speed and quality of the answers
- Pre-empt the difficult conversations before they begin
- Manage a hostile audience and stay in control of any business meeting
- Talk to the C-suits and provide for their buy-in more effectively
- Overcome indifference, skepticism or aggression
- Influence bosses, peers and subordinates as part conflict situations
- Keep the balance, look and talk more confidently
- Neutralize any verbal attacks, build trust and achieve better results working under pressure
Methodology
The ratio of theory to practice in this program is 30/70. Business cases based on the survey of 600+ managers of all levels in the Russian and international companies lie at the heart of the training. Each of the participants will be able to practice and apply the answering strategy in dozens of the most typical business situations learning to communicate under stress.
Duration: Duration: 1 or 2 days
Language: Russian or English
Format: open-enrollment or corporate
Audience: employees of all levels dealing with difficult presentations or negotiations (up to 14 people) -
The Vivid Presentation
How to make serious presentations more engaging? How to speak more vividly, and get the desired reaction on the spot? The goal of this training is to help speakers make more spectacular, yet no less compelling, presentations, when time is short and the stakes are high.
The art of delivering messages that resonate
“Success is a product of interesting thoughts, multiplied by the ability to deliver them
SkilefHow to make serious presentations more engaging? How to speak more vividly, and get the desired reaction on the spot? The goal of this training is to help speakers make more spectacular, yet no less compelling, presentations, when time is short and the stakes are high.
As a result of this training, the participants will be able to:
- Look at themselves from the outside and determine their strengths and weaknesses
- Learn how to follow the effective step-by-step preparation guidelines
- Choose their style and line of argument depending on their audience
- Establish contact with the audience within the first 30 seconds and hold it until the end of the presentation
- Control their body language: movements, posture and gestures
- Handle the “difficult” questions from the audience effectively
- Use visual aids professionally
- Make their presentations lively and fun
Methodology:
During the training, participants will be able to give more than 15 presentations, and give feedback to each other based on the EPI (Effective Presentation Index) system. The secrets to outstanding presentations from the best speakers – from Barack Obama and Steve Jobs to Vladimir Putin and Patriarch Kirill – will help the participants to expand their own array of techniques for a truly effective performance.
Duration: Duration: 2 days
Language: Russian or English
Format: open-enrollment or corporate
Audience: all level employees delivering presentations (groups up to 12 people) -
The Media Man
What needs to be said? What needn’t? Where to look? What to do with your hands? What to wear? How to react to a provocation? One word said at the wrong time or a gesture made rashly may cost you a great deal if you’re being watched, listened to, or read by millions. The goal of this program is to...
Keys to personal success in the public arena
“Luck is preparation meeting the moment of opportunity” Oprah Winfrey, talk show host
What needs to be said? What needn’t? Where to look? What to do with your hands? What to wear? How to react to a provocation? One word said at the wrong time or a gesture made rashly, may cost you a great deal if you’re being watched, listened to, or read by millions. The goal of this program is toarm the speaker with a full array of tools he or she may need to talk effectively to the press, be it a short phone comment, or half-a-day recording in a TV studio.
As a result of this training, the participants will be able to:
- Better understand the hidden agendas that drive journalists and why they can be so “difficult”
- Grasp the specifics and inner workings of TV, radio, newspapers and new media
- Speak clearly and concisely in order to avoid being misrepresented by the media
- Handle the “inconvenient” questions more effectively
- Get their key message across to the target audience
- Master the “soundbite” technique in order to increase the probability of being quoted
- Avoid the journalists’ traps effectively
- Perform in various formats (one-on-one interviews to press conferences)
- Manage their emotional state, and look top notch doing it
Methodology:
During the 2 days of training, the speakers will master the skills of communication with the press, in different formats: comments by phone, one-on-one interviews, radio interviews, TV appearances, etc. The life-like atmosphere of the training is maintained thanks to the MediaDay simulation (the press conference followed by a series of interviews from real representatives of radio, TV and newspapers). Feedback is given based on Next-Day-Coverage™ – an assortment of articles and TV spots that would be published or aired the next day, if the press conference had taken place in reality.
Duration: 2 days
Language: Russian or English
Format: Corporate
Audience: key speakers of organizations, press personnel, PR-specialists, communication directors (groups up to 6 people). -
Visual Presentation Unplugged
How to make a presentation that sounds and looks professional? How to make the complex appear accessible, and the routine appear striking? How to create 1 effective image out of 1000 words and figures? The purpose of this training is to make your slides, videos, handouts, and more importantly…
The art of making your data speak in pictures
“It seems that perfection is attained not when there is nothing more to add, but when there is nothing more to remove” Antoine de Saint Exupéry
How do you make a presentation that sounds and looks professional? How do you make the complex appear accessible, and the routine appear striking? How do you create 1 effective image out of 1000 words and figures? The purpose of this training is to make your slides, videos, handouts, and more importantly, to make the presenter work for the result, not against it.
As a result of this training, the participants will be able to:
- Make their presentation look professional
- Deliver complex ideas in a short and accessible way
- Adapt their presentations according to their goals and the audience
- Structure the presentation in accordance with the laws of perception
- Use a wide range of tools visualizing their ideas (including the principles of infographics)
- Manipulate the elements and their location (text, images, photos, graphs, charts)
- Create more punchy headlines
- Follow the rules of visual representation (templates, fonts, color schemes, etc.)
- Observe the principles of slide composition
- Speak with slides more effectively
Methodology:
The examples of typical mistakes and best practices will help the participants to understand the difference between “before” and “after” in their own presentations. The use of video recording and feedback from the colleagues will let them review their own performances. The spirit of competition will provide for a dynamic drive, through the course of the entire program.
Duration: 2 days
Language: Russian or English
Format: Corporate
Audience: employees responsible for preparation of presentations, including the preparation of slides (groups up to 12 people) -
Top Speaker
The individual coaching sessions are designed to:1) Promote long-term development of the speaker in terms of self-presentation and personal influence2) Prepare the speaker for a specific public speaking event.
Public speaking coaching
“All great speakers were bad speakers at first.”
The individual coaching sessions are designed to:
1) Promote a long-term development of the speaker in terms of self-presentation and personal influence
2) Prepare the speaker for a specific public speaking event.The coaching sessions help the speakers to:
- Turn their agitation into pleasure
- Remove the inner blocks
- Uncover their energy potential
- Understand their strengths and paths to personal development
- Structure the content of their speech
- Create the visual plan of the speech
- Make their speech coming from within
- Use the full potential of their voice
- Yield more pleasure and results from each public appearance
Methodology:
Coaching enables the speaker to set goals, both personal and business-related, for each public appearance. The speeches are processed using video recording, which aid in showing strengths and the areas in need of further development. Through individual training, the client is given a full range of tools – from emotional management, to the management of the audience’s attention. “Coaching-practice-coaching” scheme, where the speaker utilizes the new skills obtained between coaching sessions, and in return, multiplying the overall effect.
Duration: from 2 to 15 sessions, 2 to 4 hours each
Language: Russian or English
Format: Individual Sessions
Audience: High-Ranking Speakers -
Public Speaking 2.0
It is said that “if you say something, prepare for the consequences.” Every experienced speaker knows this but not all of us are aware of how our words resonate in the minds and hearts of those who listen to us.
The purpose of this training program is to gain a deeper understanding of the listener’s psychology and get…The trade secrets for advanced speakers
“If you do something, expect consequences”It is said “if you say something, prepare for the consequences”. Every experienced speaker knows this but not all of us are aware of how our words resonate in the minds and hearts of those who listen to us. The purpose of this training program is to gain a deeper understanding of the listener’s psychology and get the tools for dealing with a particularly important or particularly difficult audiences.
As a result of this training, the participants will be able to:
- Get ready for important speeches faster
- Establish contact with any audience in no time
- Perform in various genres of public speaking – from business meetings to a rally
- Manage their own energy level and control their emotional state
- Choose the delivery style and the arguments depending on the audience
- Respond to the “tricky” questions from the audience effectively
- Deal with “difficult” audiences, neutralize the aggressors, utilize allies
Methodology:
During this training program, the participants will have the opportunity to conduct and review more than 15 speeches, ranging from briefing a small audience, to addressing a rally of thousands of people (depending on the specifics of their job). Impromptu speeches, performances in the spotlight and in front of TV cameras, speeches without notes, under tough time constraints or those accompanied by technical problems –participants will experience all of these and have fun in the process.
Duration: 2 days
Language: Russian or English
Format: Corporate
Audience: experienced speakers (groups up to 12 people). -
The Selling Presentation
The sheer volume of information available on each product is often the reason why we have difficulty communicating the essentials. Fierce competition and failure to focus on your product’s unique properties make for a lackluster impression. This training program is about ...
The technology of making a great impression about your company or product
“You can't always buy right. But you can always sell right”
The sheer volume of information available on each product is often the reason why we have difficulty communicating the essentials. Fierce competition and failure to focus on your product’s unique properties make for a lackluster impression. This training program is about winning over the customers’ hearts and minds thanks to presentations that really sell.
As a result of this training, the participants will be able to:
- Recognize the connection between the quality of their presentations and their sales results
- Establish a personal contact with the customers in the first 30 seconds and hold their attention till the end
- Choose the right style and arguments depending on the customer’s needs
- Control non-verbal elements of the presentation: movements, posture and gestures
- Answer the customers’ questions during and after the presentation effectively
- Use visual aids (demos, handouts, etc.) professionally
- Review their own performance and understand the areas for improvement
- Prepare presentations that stimulate the sales process
Methodology:
During the program, the participants will conduct 5-7 full-scale presentations and will have an opportunity to define their own style and find ways to refine it (each presentation is video recorded). Brainstorms, group and individual exercises, role plays, and case studies combined with the regular feedback sessions will help the participants make their first step towards creating brilliant presentations, already on the first day of this program.
Duration: 2 days
Language: Russian or English
Format: Corporate
Audience: specialists and managers responsible for company and product presentations (groups up to 12 people) -
Business Conversation Skills
In today’s world, success comes to organizations that are easy to deal with. This success depends on every employee’s ability to establish contact with their colleagues and partners. The purpose of this training is to develop the internal and external communication skills of managers at every level.
Effective communication with internal and external customers
“The single biggest problem in communication, is the illusion that it has taken place”
In today’s world, success comes to organizations that are easy to deal with. This success depends on every employee’s ability to establish contact with their colleagues and partners. The purpose of this training is to develop the internal and external communication skills of managers at every level.
As a result of this training, the participants will be able to:
- Master the standards of effective business communication
- Listen and hear their communication partners more effectively
- Prevent conflicts and manage them more efficiently
- Minimize the distortion of information at receiving and transferring
- Phrase and communicate their thoughts in a clear and concise manner
- Use the elements of assertive behavior in order to achieve their goals
- Recognize the communication style of the other party and adapt their own style accordingly
- Establish and develop trust from the first minutes of contact
- Communicate effectively in “difficult” situations (aggression, skepticism)
Methodology:
Role play, feedback sessions with the use of video recording, mini-lectures, brainstorms, case studies. One of the unique features of this training program is communication with the “naïve” guest (the real client, partner or colleague who has no prior knowledge that participants took part in a training session).
Duration: 2 days
Language: Russian or English
Format: Corporate
Audience: specialists and managers for whom the skills of communication with internal and external customers is essential (groups up to 12 people) -
Winning Negotiations
The majority of all business communication is essentially the negotiation process. Do you prepare for them in advance or prefer to act “case-by-case”? Are you urged to stick to the “hard line”, or are you always ready to compromise? If push comes to shove, would you ...
The technology of getting the “yes”
“If you are prepared to leave the negotiation at any moment, most likely you won’t have to do that”
The majority of all business communication is essentially the negotiation process. Do you prepare for them in advance or prefer to act “case-by-case”? Are you urged to stick to the “hard line,” or are you always ready to compromise? If push comes to shove, would you sacrifice relationships to achieve better results? Answers to these questions often make a difference between losers and winners. The goal of this training is to arm participant with a complete set of tools needed to win any negotiation.
As a result of this training, the participants will be able to:
- Use the Principled Negotiation Method (Harvard Law School)
- Prepare for complex negotiations using time-tested techniques
- Analyze the underlying interests and stated positions of the parties (R. Fisher Model)
- Overcome disagreement and convince the opponent
- Use hard and soft tactics in order to resolve negotiation “dead ends”
- Identify the non-verbal signals of their opponents
- Reach a “win-win” agreement
- Analyze their own negotiations, fine-tuning their skills at every step
Methodology:
Participants will experience at least 6-7 negotiations, from “fast and funny” to complicated team-on-team cases, based on their business reality. Videotaping and analyzing negotiations, role-plays, mini-tests, as well as feedback sessions will allow them to “look at themselves from the sidelines,” identify strengths and areas in need of the most development.
Duration: 2 days
Language: Russian or English
Format: Corporate
Audience: specialists and managers responsible for external negotiations on behalf of the company (groups up to 12 people)