• In The Line Of The Fire

    How to deal with a difficult audience and answer tough questions

    The fire shall try every man's work of what sort it is.
    /1 Corinthians 3:13/

    «Why is it so expensive?», «What if it doesn't work?», «Who are you to say that?...» Tough questions sound like gunfire in the middle of an important presentation or negotiation. How do we manage a hostile audience or partner? This training program will equip you with a full range of techniques to stand up to the challenge of communicating under stress.

    As a result of this training, the participants will be able to:
    • See what really stands behind a tough question or objection of any type
    • Enhance the speed and quality of the answers
    • Pre-empt the difficult conversations before they begin
    • Manage a hostile audience and stay in control of any business meeting
    • Talk to the C-suits and provide for their buy-in more effectively
    • Overcome indifference, skepticism or aggression
    • Influence bosses, peers and subordinates as part conflict situations
    • Keep the balance, look and talk more confidently
    • Neutralize any verbal attacks, build trust and achieve better results working under pressure
    Methodology

    The ratio of theory to practice in this program is 30/70. Business cases based on the survey of 600+ managers of all levels in the Russian and international companies lie at the heart of the training. Each of the participants will be able to practice and apply the answering strategy in dozens of the most typical business situations learning to communicate under stress.

    Duration: Duration: 1 or 2 days
    Language: Russian or English
    Format: open-enrollment or corporate
    Audience: employees of all levels dealing with difficult presentations or negotiations (up to 14 people)